Privacy policy

Policy regarding the protection of personal information

Fertilys is committed to ensuring the protection of your personal information. This policy regarding the protection of personal information applies to all Fertilys clinics.

We will process your personal information in accordance with our policy on the protection of personal information, unless you have consented to a different treatment of your information. This policy on the protection of personal information applies to all information collected or obtained by us about you, regardless of its source.

Thank you for visiting the Fertilys website and reviewing its privacy policy.

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your data and personal information in accordance with it, as applicable.

This privacy policy consists of the following elements:

  1. Objectives of the Personal Information Protection Policy;
  2. Effective Date;
  3. Consent Collection Methods;
  4. Data Collection Objectives;
  5. Personal Information Collected;
  6. Methods of Access and Control of Personal Information;
  7. Sharing and Reasons for Sharing Information with Third Parties;
  8. Retention of Personal Information.
  9. Cookies

1- Objectives of the Personal Information Protection Policy

    Privacy and the protection of personal information are essential to Fertilys. Through this policy, we aim to safeguard these rights in accordance with applicable laws.

    To ensure this protection, Fertilys commits to collecting, processing, and sharing information that can identify an individual only when that person has given consent, unless it is permitted or required by law, in which case your consent will not be necessary.

    The purpose of this policy is to inform users about why and how Fertilys, or anyone acting on its behalf, will collect and use their personal information. It is designed to be in plain language to ensure users' informed consent.

    For the purposes of this policy, personal information refers to all information about an identifiable or potentially identifiable person. Where possible, we will anonymize, pseudonymize, and/or aggregate this information so that it no longer identifies a person.

    2- Effective date

    This policy applies as of September 1, 2022.

    3- Consent Collection Methods

    We are committed to obtaining consent before collecting an individual's personal information. Consent can be explicit or implicit and may be provided directly by the individual or by their authorized representative.

    We prioritize obtaining explicit consent, whether verbally, electronically, or in writing. However, implicit consent may reasonably be inferred from a person's actions or inaction. For example, providing a name and address to receive a publication or a name and phone number to receive a response to a question is considered implicit consent to the collection of information containing personal information.

    4- Data Collection Objectives

    The information collected is done so in accordance with the purposes and objectives outlined in this privacy policy, which include:

    • Providing Services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
    • Offering personalized services.
    • Protecting the privacy of our users. The data collected allows us to verify the identity and safeguard the privacy of individuals who communicate with us by phone, electronically, or otherwise.

    5- Personal Information Collected

    We may use your personal information and personal health information to communicate with you, provide care and services, receive payment for your treatment and care, conduct research, meet legal requirements, and fulfill other purposes as used or required by law. Your personal information may be disclosed to physicians, healthcare professionals, external facilities, and staff directly involved in your medical care, with your consent.

    6- Methods of Access and Control of Personal Information

    Fertilys ensures that all personal information in its possession is as accurate, current, and complete as necessary for the purposes for which it is used.

    You have the right to request access to your personal information for verification and request a correction if it is inaccurate. If you believe your personal information is inaccurate or if you wish to access your personal information, you can make a request using the contact information provided at the end of this policy.

    7- Sharing and Reasons for Sharing Information with Third Parties

    In certain situations, Fertilys will disclose your personal information or personal health information:

    • When you have expressly consented to the disclosure
    • When your consent is implied, including disclosure to another health information custodian to provide you with healthcare
    • Where applicable, to establish and collect payment
    • If required or permitted by law to do so without your consent"

    8- Conservation des renseignements personnels

    Fertilys retains the data collected for various periods of time, depending on their nature and usefulness in providing our services.

    We will retain your personal information and personal health information to fulfill our service obligations, comply with legal requirements, settle disputes, and enforce our agreements.

    We keep personal health information for at least the minimum retention period required by relevant provincial medical regulatory bodies. When personal information is no longer needed, it will be securely destroyed, permanently anonymized, and de-identified.

    During the retention period, Fertilys takes physical and technical measures to ensure the security of data containing personal information.

    The primary locations where personal information is stored are within the country and in cities where Fertilys has offices or where Fertilys has servers containing data collected by Fertilys.

    9- Cookies

    If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

    If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

    When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select "Remember Me," your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

    When you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after one day.

    Other information

    Changes to these rules:

    We make changes to this policy as needed. Any reduction of your rights under this policy for the protection of personal information will not be applied without your explicit consent. We always indicate the date of the last modifications made.

    Person in charge of compliance:

    For any questions, feedback, or complaints regarding this policy, you can contact the person responsible for ensuring compliance with this policy for the protection of personal information.

    Mrs. Marie-Eve Duguay
    Director of operations
    2000, de L’Éclipse street
    Suite 400
    Brossard (Quebec)
    J4Z 0S2
    Phone : (450) 550-9146
    Email :